Since we’re a family business, we hold ourselves to a higher standard: our family’s standard. We’re guided by our values, and a good night’s sleep is the best indicator of how we’re doing. Helping our customers is our #1 priority. If you are having an issue, please let us know. We are ready to help.

 

Refund & Return Policy
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

 

Warranty Policy
We stand behind our products and offer a 1 year limited warranty for manufacturing defects. This warranty does not provide coverage for products that are damaged as a result of misuse or abuse. f you believe your product is not working properly, please contact us and we will be happy to replace any part or product determined to be defective. We may require proof of purchase, photos, or return of the product in question for repair or replacement. Please do not send us defective products or parts unless we request you to do so.

 

In the event that your order arrives damaged in any way, please email us as soon as possible at customerservice@princelionheart.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.